Workshop Highlight: “Needs-Based Communication (NVC) CORE CONCEPTS: Enhancing Self-Awareness & Self-Responsibility”
a six-hour live interactive workshop designed for the workplace
part of the Conscious Leader Development programs at Basileia LLC
Interactive workshop series via live video technology — six 75-min sessions
Nov/Dec 2018 Series - Oct 24 - Dec 12
Jan/Feb 2019 Series - Jan 8 - Feb 12
Details & Enrollment: https://www.basileia.org/nvccore.html
This workshop helps you navigate that "space ... between stimulus and response." For most of us, it is a space where we can easily be triggered into the reactive "fight, flight, freeze" area of our brain. When we think and act from that fear-based place, our effectiveness and impact are diminished, especially as leaders within an organization.
In our values-based leadership assessments, this behavior shows up in the leader’s "personal entropy" score, where personal entropy is defined as the amount of fear-driven energy that a person expresses in his or her day-to-day interactions with other people.
Needs-Based Communication (NVC) is a potent process that stimulates new insights and gives us new tools to bridge the space between unconscious reaction and conscious response. It invites us to "stop playing the blame game," by enhancing our self-awareness and self-responsibility. At the same time, it enhances our ability to communicate and collaborate with others in challenging conversations, when emotions are rising, even when we seem to be heading into conflict.
Though this is a foundational workshop in our Conscious Leadership Development programs, it is essentially a course on "Leading Yourself" ... and so it's really a course for anyone ready to enhance self-responsibility for their own life. And while there is a workplace focus on these sessions, participants are also invited to use personal or family situations in terms of applying the process if they choose. The skills and the mindsets are the same no matter where they are applied.
This series focuses on core concepts of NVC, and is a pre-requisite for more advanced training for Conscious Leadership, e.g. Conscious Conversations, Conscious Accountability, Building Conscious Teams, etc.
Session 1: Own Your Own Reactions: Observations
Session 2: Own Your Own Feelings: Self-Connection
Session 3: Own Your Own Needs: Authentic Expression
Session 4: Invite Others to Own Their Own Reactions, Feelings & Needs: Empathic Listening
Session 5: Own Your Own Choices: Self-Empowerment & Autonomy
Session 6: Self-Responsibility: Being Accountable for Myself
This workshop is an interactive, activity-based experience where participants are invited to learn through self-reflection, interactions in pairs or small groups, and engagement with the whole group. Workshops combine innovative, interactive strategies with essential principles of leadership and communication to create a robust learning experience.
Delivery of this interactive workshop may either be as a live on-site event or a live video technology event — or a combination of both, depending on your needs.
Full Workshop Description: Needs-Based Communication (NVC) Core Concepts
Needs-Based Communication (NVC)* is a potent process that can support us when we are having — or need to have — challenging conversations that matter to us ...
... like giving authentic feedback to a co-worker ...
... or listening to someone at work or at home when we disagree with what they are saying ...
... or how we respond when we perceive ourselves as being "attacked" in a conversation ...
... or expressing clearly our personal or professional boundaries when a colleague has stepped beyond them ...
... or what we do when we feel anger rising in ourselves and we know we will likely regret the words we are about to say ...
... or when we've just expressed something in a meeting that really matters to us, but no one seems to have heard it ...
... or when we're too scared to speak up at all.
NVC guides us to move beyond blame.
Here are some of the skills and benefits of using Needs-Based Communication in the workplace ... or at home:
Needs-Based Communication invites us to expand our perception so that we see ways to bring connection amidst conflict. At the core of this expanded perception is the skill to focus our attention on the underlying human needs that are seeking to be nurtured in any moment, both within ourselves and within the people around us.
Examples of human needs include such things as ...
These underlying human needs are the motivation for our actions and our words ... the "why" behind what we do or say. Because human needs are universal — they are common to all human beings — when we bring them into explicit focus, they tend to stimulate understanding and draw us closer together.
The potency of Needs-Based Communication is in its pragmatic simplicity. In any moment, including a moment of conflict, there are two ways to enhance connection & understanding:
These are radically different choices than we are accustomed to experience when we are in conflict: namely, fight, freeze or flee.
While simple, NVC is often challenging to embody because we are so deeply conditioned to perceive each other through judgments and blame.
With practice, the process of NVC helps us navigate within ourselves to transform unconscious reactions into conscious responses.
What Needs-Based Communication is not ...
Our workplaces and our homes will become more vibrant when there is greater trust and care, and less fear and blame; more conscious responses among us, and fewer unconscious reactions; more listening to understand, and less listening just to respond.
Needs-Based Communication is a pathway to take us there.
If you're intrigued by Needs-Based Communication, I invite you to learn more:
*Needs-Based Communication is based on the work of Marshall Rosenberg, which he called "Nonviolent Communication™" or NVC. I have chosen to call the process Needs-Based Communication for two reasons:
I am excited to announce the redesign of the live interactive workshops within the Conscious Leader Development programs at Basileia LLC, including a new workshop format using live interactive video technology.
Highlights of the new design include:
I am thrilled that our new live interactive video workshops enable more people around the world to learn the skills of conscious leadership. I invite you to have a look at the details about each workshop, including the ability to register online for open-enrollment video workshops, using the links above.
FYI: We've also updated the info throughout our website, especially in the "services" section. Here are a few highlights:
I hope to see you at one of these workshops soon!
CEO / Lead Trainer & Consultant
Create a Workplace Where People Matter™
+1.434.260.0437 | firstname.lastname@example.org | www.basileia.org
“Leaders must grow for the organization to grow.” —John Mackey
In a trust-based organization where people are valued, crying is recognized as a fundamental way that human beings respond to the world around them. There are many reasons why we cry, and one of them is when we touch into the energy of what really matters to us. THAT's the energy that a conscious organization thrives on ... a shared purpose and an embodiment of our core values that moves us to tears at times.
I remember with fondness overhearing a conversation of a colleague who was inviting an emotionally upset business acquaintance to come to our offices to talk. The business acquaintance expressed reluctance to come because she knew she would likely be crying. My colleague assured her, "we cry all the time around here ... come on over!"
In fact, what we had, and what every organization needs, are structures that recognize the human need for empathy (much as every office has bathrooms and a kitchen for other human needs). In our offices, we created a "gold room" that had soothing gold walls, very comfortable seating and a couch, music with high quality speakers, lots of plants, and adjustable warm lighting. It was a place people could go when they just needed a little time for themselves, or needed empathy from another person. Our Gold Room became a symbol to everyone of how much we valued the human experience in our workplace. And it was the place that my colleague and her business acquaintance went when she arrived.
We also need structures and skills in our meetings so that when a person becomes emotional or tearful, we can hold the space with care and empathy, and invite them, if needed, to seek the space or the care that they need. It takes self awareness, emotional intelligence and skills of empathy for a leader to show up with such a quality.
The acceptance of crying in the workplace is a direct measure of where the organization is on the spectrum of leading through trust vs. leading through fear.
(Above thoughts sparked by this article: hbr.org/2018/06/why-is-crying-at-work-such-a-big-deal)
"Introduction to Conscious Leadership" - a live, interactive video workshop series - Summer 2018 Series (June 27-Aug 1) and Fall 2018 Series (Sep 19-Oct 17)
In this 5-part series, participants are introduced to the foundations of Conscious Leadership — leading through trust rather than fear, leading through power-with the people you are leading rather than power-over them.
Each of these sessions highlights a core facet of Conscious Leadership, and collectively they provide a pre-requisite foundation that prepares you to delve more deeply in learning specific skill sets when you are ready.
Note that the sessions may be taken in any order or as individual sessions — each has been designed to be a "whole" learning experience.
Each of these live, interactive, 90-minute video workshop sessions will be facilitated by Gregg Kendrick.
All sessions are from 12:45 - 2:15 pm U.S. Eastern Time
(9:45-11:15am U.S. Pacific Time; 6:45-8:15pm Central Europe Time)
For more details and to register, click here.
In a September 18, 2017 article in Fast Company (Satya Nadella Rewrites Microsoft’s Code, by Harry McCracken), McCracken states that “One of Nadella’s first acts after becoming CEO, in February 2014, was to ask the company’s top executives to read Marshall Rosenberg’s Nonviolent Communication, a treatise on empathic collaboration … The reading assignment ‘was the first clear indication that Satya was going to focus on transforming not just the business strategy but the culture as well,’ says Microsoft president and chief legal officer Brad Smith, a 24-year company veteran.”
Nadella also includes Marshall Rosenberg’s Nonviolent Communication among the short list of books upon which he’s drawn inspiration (The 7 Books Microsoft CEO Satya Nadella Says You Need to Lead Smarter, by Harry McCracken, Fast Company, September 18, 2017).
As a resource to those training in or learning Nonviolent Communication™, we have been providing a no-cost limited license to use our introductory training materials for more than eight years. We have just added an updated version of these materials to the Resources page of our website which can be downloaded as a PDF.
This 22-page workbook includes the core pages from Basileia's training materials for the "Introduction to Needs-Based Communication (NVC)" workshop. We typically teach this workshop in a 1- to 2-day format for people who are new to NVC.
Hope that these materials will be useful for your personal learning or in group training sessions or practice groups!